GlowWell
Free Shipping
SHIPPING & RETURNS
📦 SHIPPING POLICY
Thank you for choosing Glowell! 💖
⏰ Processing Time
All orders are processed within 1–2 business days. We do not ship on weekends or public holidays. During periods of high demand, shipping may be delayed by an additional 1–2 days. You will be notified by email if this happens.
🌎 Shipping Origin
Your order is shipped from the United States.
🚚 Delivery Timeframe
- ✅ Standard Shipping: 5–10 business days
- ⚡ Express Shipping: 3–5 business days (when available)
🔍 Tracking Your Order
You will receive a tracking number by email once your order is dispatched, so you can follow every step of the delivery!
💰 Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
🎁 FREE SHIPPING on all orders over US$50!
📩 Questions?
Contact us at: support@glowell.com
RETURN & EXCHANGE POLICY
🔄 RETURN & EXCHANGE POLICY
Your satisfaction is our priority! If you are not 100% happy with your purchase, we are here to help. 💖
✅ Return Rules
- Returns accepted within 30 days after delivery
- Item must be unused, sealed & in original packaging
- Damaged or used items cannot be returned
📝 How to Request a Return
1. Contact us at: support@glowell.com — include your order number and reason
2. We will send you detailed return instructions
3. Send the product back following our guidelines
4. Once received & inspected, we will process your refund or exchange
💰 Refunds
- Refunds go back to your original payment method
- Please allow 5–10 business days for the credit to appear
- Return shipping costs are the customer's responsibility, unless the item is defective or sent incorrectly
⚠️ Damaged Product or Shipping Error
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will replace it at no extra cost to you! 🎉
📩 Questions?
Reach us at: support@glowell.com